Insurance Letter

Dear Parent,

As we try to provide the best care possible for our student athletes there are times we need to seek outside sources.  If you are receiving this letter, we thought it necessary to refer them to a local physician.  We make every effort to try to follow your insurance plan as best we can in the Winchester area.  As a student athlete at Shenandoah University, you child has an excess insurance policy provided for them by EIIA.  It takes a concert of efforts to have services paid by all parties involved. 

After your child’s visit to the outside provider, the sports medicine staff and your child will complete a claim form and make a copy.  We will send one claim form to EIIA and keep one in the medical file.  Initially your insurance will be billed, then EIIA will pay what they deem customary and reasonable.  EIIA does state in a letter to the University that “Please advise the students and their parents that payment is not guaranteed until the claim is approved by NCS.  And, even then, not all charges may be eligible for benefits.”
There are times when EIIA may deny a claim.  We, at the university, do not have any authority in this matter.  After the claim form leaves the sports medicine office, Shenandoah University or the athletic department does not have access to the claim or any funds for the incident involving your child. Shenandoah University does not take responsibility for payment to either the physician or the family. The best avenue for questions or concerns is through EIIA.  For claims processing and service issues pleased call our EIIA advocates.
 

EIIA

Educational & Institutional Insuring Administrators

1-800-537-8410

200 South Wacker Drive 

Suite 1000 

Chicago, IL  60606 

 

Phone     312-648-0914

Fax         312-648-0311

Advocates             Jan Pearson          1-888-260-7415

 
NAHGA Claim Services

PO Box 189 - 88 Main Street
Bridgton, Maine  04009


(800) 952-4320 Main Switchboard

(207) 647-4569 fax (Attn: Amy Mains)

Advocates             (207) 647-3076 ext 1208  Direct Line

 

Thank you

Michael Kotelnicki MS,ATC

Head Athletic Trainer

Shenandoah University

O: 540-545-7370

F: 540-542-6266

mkotelni@su.edu